Introduction

Annai Anbalayaa Trust is a non-governmental organization based in Chennai, India. It was established in 2018.The organisation provides deep enrichment support for Education, Guidance, Health, and Sports & Culture Programme. We appreciate your generous donations and support. This Refund Policy outlines the conditions under which we will process refunds for donations made through our payment gateway. By making a donation, you agree to this Refund Policy.

1. General Refund Policy

1.1 Non-Refundable Donations: As a general rule, donations made to Annai Anbalayaa Trust are non-refundable. This policy helps us plan and use donations effectively to support our mission.

2. Exceptional Circumstances

2.1 Donation Errors: If you believe that an error has occurred in connection with your donation (e.g., incorrect amount charged, duplicate donation), please contact us within 30 days of the donation date. We will review the case and, if verified, process a refund in 10 business days.
2.2 Unauthorized Transactions: If you suspect that your donation was made without your authorization, please contact us immediately. We will investigate the claim and take appropriate action, which may include issuing a refund.

3. Refund Request Process

3.1 How to Request a Refund: To request a refund, please contact us at:

• Email: annaianbalayaatrust5@gmail.com
• Phone: +91 9941840841
• Address: Plot No 67, Sri Saibaba Nagar,Chennai - 601203.

Include the following information in your request:

• Your full name
• Date of donation
• Donation amount
• Transaction ID or receipt number
• Reason for the refund request

3.2 Review and Response: We will review your refund request and respond within 10 business days. If your request is approved, we will process the refund and notify you via email.

4. Refund Method

Approved refunds will be issued using the original method of payment. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: annaianbalayaatrust5@gmail.com
• Phone: +91 9941840841
• Address: Plot No 67, Sri Saibaba Nagar,Chennai - 601203.

By making a donation through our payment gateway, you acknowledge that you have read, understood, and agreed to this Refund Policy.